Boys & Girls Clubs of Central Wyoming (BGCCW)
Location: Main Club on K | Status: Full-Time | Hours: 12p – 8p | Type: Clerical 

Position Summary
The Member Services Coordinator serves as the front-line point of contact for families and members, managing daily check-in/check-out, member accounts, program registration, and front desk operations. This role supports accurate fee collection, documentation, and provides excellent customer service while helping ensure a safe and welcoming Club environment.

Key Responsibilities

• Check members in and out daily; serve as the welcoming face of the Club

• Support parents with Parent Portal registration and account questions

• Create and manage member charges; collect and document payments

• Maintain accurate member and financial records; run reports as needed

• Reconcile daily cash, checks, and online payments with MMS reports

• Contact families regarding outstanding balances and missing paperwork

• Verify authorized pick-up and monitor front entrance for member safety

• Provide basic technical support for the Parent Portal and member management system

• Coordinate with the Finance Department on billing and payment plans

• Perform general clerical duties and support Club events/fundraisers as needed

Qualifications

• Strong customer service and communication skills

• Proficiency with computers (Microsoft Word and Excel)

• Basic understanding of financial processes

• Highly organized, detail-oriented, and able to multitask

• Professional, patient, and positive demeanor

Benefits & Compensation

• Wage: $17–$20 per hour (DOE)

• Health, Dental, and Vision Insurance

• Life Insurance Policy

• 401(k)

• Paid Vacation Time
  
  
• Paid Sick Leave